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Post Info TOPIC: Wow! What a World We Live In!


Approved Exterior Cleaner

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Wow! What a World We Live In!
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At my age you would think I would have seen it all but what, drum roll please.

Last week a customer blamed us for a stain on his deck because the crew "went around a concrete pedestal". BS! He also blamed us for the dark grey stain on the blue stone where the black rubber mat was at the bottom of the step. I'm going to take care of it myself but in the end will let him know in a very nice way that he has been unfair. There is no way the small amount of SH and rinse water would stain the stone.

Part two... liars! The new lead tech put in his two week notice on Tuesday. Not once coming to me explaining what he needed and giving me the opportunity to say yes or no. I don't need to explain what that has done with a schedule 1 1/2 pages deep truck one could never get it done. Not to mention the cost involved in training a lead tech, etc. He doesn't care that it affects 5 other employees after he gave me his word in February he would stay through the season. Wish me luck... as I try to find someone in the week they just released the lowest unemployment rate since 1969!



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Brett Thompson

Blue Ridge Exterior Cleaning

BlueRidgeExteriorCleaning.com

434-466-1324    540-949-6277

brett@BlueRidgeExteriorCleaning.com



Approved Exterior Cleaner

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Brett that sucks. Been thru that last year. It is a rough time but just know you will get thru it and it will be ok. Some customers just have never really inspected their house before now since you washed it they look at everything with a microscope. If they see one thing out of place or whatever then they instantly blame you. That is why I instill in my guys to take pictures of everything we wash plus anything out of the ordinary before even starting the job. It has helped us out at least twice this year with being blamed about something that we never did like loose siding and a broken window. I was able to show them that it was like that before we started with time stamped pictures.

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Diamond logo

Diamond Roof Cleaning and Power Washing in South New Jersey

278 Pinedge dr 

West Berlin NJ 08091

Michael De Rose-Owner

Cell-609-929-5812

 

 
 


Approved Exterior Cleaner

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Posts: 3107
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This was the new guy who put in his notice. Never said a word to him because I was suspicious. Once I figured it out I told him to always move mats and take pictures of everything.

I got it done this morning, both the stain on the deck that he put Thompson's water seal over, it's gone now! Why the hell would you put any sealer on something if you knew someone was going to come back and fix something? I sent him pictures. The same I posted. The picture from a distance shows the "stain" and the one with the mat is what it looked like when I got out of the truck. He told me he didn't put the mat down before he left. Well, the picture shows he did. A little EBC and light brushing and it is gone.



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Brett Thompson

Blue Ridge Exterior Cleaning

BlueRidgeExteriorCleaning.com

434-466-1324    540-949-6277

brett@BlueRidgeExteriorCleaning.com



Exterior Cleaner

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Posts: 131
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That sucks Brett. Good work on making it right. I think that is why I will always be an owner operator. I can't trust the guys that are working beside me let alone guys that I send out to do work on their own. I haven't found one yet at least. I guess I'm too OCD and I don't handle criticism well or a phone call at 9:00pm with a complaint. Mike is right with taking pictures. It has saved me a few times already. I'm getting too busy to do every estimate in person, but I try to do as many as I can and take pictures of imperfections even in front of the customer. I had a customer call me out on a broken window that we both talked about when I did the estimate, but I didn't take the picture and in the end I paid to have the window fixed. PEOPLE SUCK!!

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Western Mass ProWash LLC

Steve Croteau

WESTERNMASSPROWASH.com

(413) 366-1003

Wilbraham, MA

wmprowash@gmail.com

 

 



Approved Exterior Cleaner

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Posts: 1337
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Wow. Tough situation there with the window. I would off reminded him of the conversation we both had then told him to have a nice day.

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Diamond logo

Diamond Roof Cleaning and Power Washing in South New Jersey

278 Pinedge dr 

West Berlin NJ 08091

Michael De Rose-Owner

Cell-609-929-5812

 

 
 


Approved Exterior Cleaner

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I was surprised today... the guy called to pay and on his own added $200.00. In the end I guess he knew who was right.

Owner operator is ok until you get old!



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Brett Thompson

Blue Ridge Exterior Cleaning

BlueRidgeExteriorCleaning.com

434-466-1324    540-949-6277

brett@BlueRidgeExteriorCleaning.com



Exterior Cleaner

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Posts: 131
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Oh I reminded him Mike. The guy was a tool. After I cooled down my mindset was that I am a young company and a $80 window fix could have saved a bs bad review. I took it as a learning experience. Now its all about C.Y.A. (cover your a**). I now have almost 2 pages of terms and conditions in all of my estimates.

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Western Mass ProWash LLC

Steve Croteau

WESTERNMASSPROWASH.com

(413) 366-1003

Wilbraham, MA

wmprowash@gmail.com

 

 



Approved Exterior Cleaner

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Posts: 1337
Date:
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I most likely would of ate the window cost too but I would have let my displeasure be known more than anything. You did the right thing and now you know to take a picture before you start.

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Diamond logo

Diamond Roof Cleaning and Power Washing in South New Jersey

278 Pinedge dr 

West Berlin NJ 08091

Michael De Rose-Owner

Cell-609-929-5812

 

 
 


Veteran Member

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Posts: 88
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Brftt can or someone familar with ( EBC ) tell us what ebc is short for?  Thanks in advance - roney 

 



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Capt'n Clean Roof llc 

Roney Conca 

Cape May, NJ

CaptnCleanRoof@gmail.com 

609-813-0639 

www.facebook.com/CaptnCleanRoof



Approved Exterior Cleaner

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Posts: 3107
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Roney Conca wrote:

Brftt can or someone familar with ( EBC ) tell us what ebc is short for?  Thanks in advance - roney 

 


 Start a new post with that question. This post isn't about EBC.



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Brett Thompson

Blue Ridge Exterior Cleaning

BlueRidgeExteriorCleaning.com

434-466-1324    540-949-6277

brett@BlueRidgeExteriorCleaning.com

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